By completing our registration forms (for example through our website or sent to you following your request, or by the continued use of our information services), you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide, such as details of any sexuality, political affiliation or leaning, union membership etc that you may mention in a post or in an email to us in relation to a request for assistance. YOU MAY WITHDRAW SUCH CONSENT AT ANY TIME BY EMAIL, firstname.lastname@example.org
Registration, forums, forms and your dealings with us.
We collect information about you when you provide it to us. For example, when you fill out our online forms, respond to one of our promotions, enquire about our products and services by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.
When someone enters into a conversation with us, for example through the use of polls, comments, text messages, email, phone, registration or forms and letters we reserve the right to display this content indefinitely in any relevant context but will be anonymised in the case of testimonials or customer services.
Any information about yourself or others that you submit to social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
In the absence of a legitimate interest, by giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
Deliver services, improve experience and personalisation.
We will use your information to provide you with membership administration, the requested products and services or request for assistance, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online surveys. We may use your information to monitor and improve and protect our products, content, services and website, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you where a registration or application for membership is not completed if you have provided your information.
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
We use targeted advertising to provide online or email promotions that we believe are more relevant to your interests.
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about Body Aid Solutions and its services, projects or campaigns.
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.
If you post or send offensive or objectionable content anywhere on or to our website, forums or apps, or otherwise engage in any disruptive behaviour on our website, forums or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer, known business associates, trade bodies and law enforcement agencies about the content and your behaviour.
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit or PayPal information may be retained for ease of renewal of services.
If you request or are granted credit, then, in order to help us to make credit decisions about you, prevent fraud, check your identity and prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file.
Controlling direct marketing
You can change your mind about receiving direct marketing from us by contacting us using the contact details on Body Aid Solutions website Contact page, www.bodyaidsolutions.co.uk/contact-us
You can control communications such as bulletins and other information about your chosen services by following the unsubscribe instructions in the communication. You may still receive other communications that are relevant to your chosen services but do not relate to that specific type of communication. Where this is the case, you will be able to unsubscribe from these communications in the same way.
You may request a copy of your personal information from Body Aid Solutions which we may hold about you without charge. You can also ask us to correct any inaccuracies in your personal information (which is also free).
We will retain your information for as long as necessary for the uses set out in this Policy. Personal information that is not or no longer pertinent will be retained for no longer than 1 year. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints but we will endeavour to meet your request.