L2 Gym Instructor - Supporting Clients Lifestyle Management and Enhancing Client Motivation for Exercise and Physical Activity - Unit 3 (Exam)

1. Which explanation outlines the importance of forming an effective working relationship with clients?

It is integral to the success and longevity of any instructor’s career It will get instructors up the ladder quickly It will make you look good It will help the participants adhere to their goals

2. Why should instructors present themselves in a professional manner?

Increase in pay This will enhance repeat business and member retention This will gain the trust of the customers To be liked by customers

3. List different communication skills can be used to assist clients with motivation.

Dictating Active listening, Non-verbal communication skills Loud shouting to motivate Verbal communication skills

4. Explain the importance of valuing equality and diversity when working with clients.

So that all work is conducted in accordance with legal, professional, and ethical codes of practice There is no importance To ensure repeat business So that all customers feel valued and have a good experience and are treated fairly and equally

5. Which shows types of barriers we are likely to see in a fitness industry?

Social, Physical, Psychological Psychological Unable to run Unable to afford a personal trainer

6. Explain how incorporating clients physical activity preferences into their exercise / physical activity can strengthen motivation and adherence.

The participant will get fitter The participant is more likely to stay motivated and adhere if they enjoy what they are doing The more the client enjoys exercise the stronger the intrinsic motivation will be The participant will not follow the programme

7. Select why a participant should take responsibility for their own fitness.

So that they can continue their fitness journey on their own So they can rely on others So they can get stronger So they do not need to rely on others

8. Which of the following is a behaviour change strategy to encourage adherence to exercise / physical activity?

Setting difficult goals Being stern with participant not sticking to goals Setting realistic short medium and long terms goals Taking responsibility for long term behaviour changes

9. Which of the following are the main reasons for non-adherence to exercise programmes?

High expectations of the participants Injuries Unrealistic goal setting leading to lack of motivation Lack of time

10. Explain why it is important to deal with client’s needs to their satisfaction.

Enhance customer experience Make the instructor look good Contribute towards repeat business To further the instructor’s career

11. When dealing with customer complaints the instructor should do which of the following:

Listen Go back to the customer aggressively as the customer was with them Deal with the customer in a professional and polite manner Ignore the customer

12. Which of the following are positives of gaining feedback?

Discover issues that you weren’t aware of So that the organisation can charge more for the membership So that organisations can hide any issues Evaluate performance

13. Which of the following are products you will find in a health and fitness facility?

Personal Training Groceries Supplements Alcohol

14. Which of the following are ways to engage with customers and build a rapport in order to maximise their experience?

Fitness challenges No competition Loud music Member of the month awards

15. Which of the following shows how to support safe and enjoyable use of the fitness facility environment?

Participant Inductions No inductions Participant check ins with instructor No check ins

16. Describe how to use IT and social media platforms to improve business and support customer retention.

Post informative educational content videos and info graphs Be the first to post new exercises no one has ever seen before Paid sales adds showing the facilities on offer Post exercise videos to reduce belly fat

17. Which of the following shows the importance of being accessible and approachable to clients?

To build trust So the customers spend more money To build rapport So the customers boast about you

18. Which of the following are traits of an instructor presenting a professional image?

Ignore any feedback and continue with current practices Listen to customer feedback both positive and negative Tell customers the gym is always correct Adaptability and open minded in all situations

19. Which of the following are traits of a professional code of conduct that fitness professionals are held to?

Respecting individuals’ differences, diversities and promote inclusion To challenge any discrimination and unfairness To ignore any discrimination and unfairness Respect only people who share your beliefs

20. Select which of the following are governing bodies within the industry.

Cimspa PEPPS UK active CPD

21. Identify the role of CPD and its role within the industry.

Continued professional development for instructors So that instructors can earn more money So that the level of service in the industry remains high So instructors do better at job interviews

L2 Gym Instructor – Supporting Clients Lifestyle Management and Enhancing Client Motivation for Exercise and Physical Activity – Unit 3 (Exam)