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ENROLL
Courses
Personal Training
Sports Massage
Gym Instructor
Strength & Conditioning
Pilates
Yoga
Group Training
CPD
Exercise Referral
Venues
Peterborough – Nene Park Academy
Peterborough – The Workout Hub
Peterborough – Vivacity Regional
Northampton
Cambridge
Leeds
Nottingham
Southampton
Lancashire
Manchester
Brighton
About Us
Blog
Testimonials
Contact Us
L2 Gym Instructor – Supporting Clients Lifestyle Management and Enhancing Client Motivation for Exercise and Physical Activity – Unit 3 (Exam)
1. Which explanation outlines the importance of forming an effective working relationship with clients?
It is integral to the success and longevity of any instructor’s career
It will get instructors up the ladder quickly
It will make you look good
It will help the participants adhere to their goals
2. Why should instructors present themselves in a professional manner?
Increase in pay
This will enhance repeat business and member retention
This will gain the trust of the customers
To be liked by customers
3. List different communication skills can be used to assist clients with motivation.
Dictating
Active listening, Non-verbal communication skills
Loud shouting to motivate
Verbal communication skills
4. Explain the importance of valuing equality and diversity when working with clients.
So that all work is conducted in accordance with legal, professional, and ethical codes of practice
There is no importance
To ensure repeat business
So that all customers feel valued and have a good experience and are treated fairly and equally
5. Which shows types of barriers we are likely to see in a fitness industry?
Social, Physical, Psychological
Psychological
Unable to run
Unable to afford a personal trainer
6. Explain how incorporating clients physical activity preferences into their exercise / physical activity can strengthen motivation and adherence.
The participant will get fitter
The participant is more likely to stay motivated and adhere if they enjoy what they are doing
The more the client enjoys exercise the stronger the intrinsic motivation will be
The participant will not follow the programme
7. Select why a participant should take responsibility for their own fitness.
So that they can continue their fitness journey on their own
So they can rely on others
So they can get stronger
So they do not need to rely on others
8. Which of the following is a behaviour change strategy to encourage adherence to exercise / physical activity?
Setting difficult goals
Being stern with participant not sticking to goals
Setting realistic short medium and long terms goals
Taking responsibility for long term behaviour changes
9. Which of the following are the main reasons for non-adherence to exercise programmes?
High expectations of the participants
Injuries
Unrealistic goal setting leading to lack of motivation
Lack of time
10. Explain why it is important to deal with client’s needs to their satisfaction.
Enhance customer experience
Make the instructor look good
Contribute towards repeat business
To further the instructor’s career
11. When dealing with customer complaints the instructor should do which of the following:
Listen
Go back to the customer aggressively as the customer was with them
Deal with the customer in a professional and polite manner
Ignore the customer
12. Which of the following are positives of gaining feedback?
Discover issues that you weren’t aware of
So that the organisation can charge more for the membership
So that organisations can hide any issues
Evaluate performance
13. Which of the following are products you will find in a health and fitness facility?
Personal Training
Groceries
Supplements
Alcohol
14. Which of the following are ways to engage with customers and build a rapport in order to maximise their experience?
Fitness challenges
No competition
Loud music
Member of the month awards
15. Which of the following shows how to support safe and enjoyable use of the fitness facility environment?
Participant Inductions
No inductions
Participant check ins with instructor
No check ins
16. Describe how to use IT and social media platforms to improve business and support customer retention.
Post informative educational content videos and info graphs
Be the first to post new exercises no one has ever seen before
Paid sales adds showing the facilities on offer
Post exercise videos to reduce belly fat
17. Which of the following shows the importance of being accessible and approachable to clients?
To build trust
So the customers spend more money
To build rapport
So the customers boast about you
18. Which of the following are traits of an instructor presenting a professional image?
Ignore any feedback and continue with current practices
Listen to customer feedback both positive and negative
Tell customers the gym is always correct
Adaptability and open minded in all situations
19. Which of the following are traits of a professional code of conduct that fitness professionals are held to?
Respecting individuals’ differences, diversities and promote inclusion
To challenge any discrimination and unfairness
To ignore any discrimination and unfairness
Respect only people who share your beliefs
20. Select which of the following are governing bodies within the industry.
Cimspa
PEPPS
UK active
CPD
21. Identify the role of CPD and its role within the industry.
Continued professional development for instructors
So that instructors can earn more money
So that the level of service in the industry remains high
So instructors do better at job interviews
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